Privacy Policy

1. Who we are

The Housing Disrepair Group & Disrepair Claim are trading styles of Consumer Reclaim Ltd (Company Number: 07223077), 2nd Floor, Station House, Stamford New Road, Altrincham, Cheshire, WA14 1EP.

Consumer Reclaim Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity (FRN: 835212).

For the purposes of data protection legislation, we are the Data Controller, and we process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR). We are registered with the Information Commissioner’s Office (ICO) under registration number ZA176000.

We are committed to protecting your personal data and other information you provide to us via this website. This privacy notice explains what personal information we collect, how we use it, and your rights in relation to that data.

Our services are not intended for individuals under the age of 18, and we do not knowingly collect data from children. If you are under 18, please do not use this website.

2. Personal data we collect from you

2.1 Types of personal data

We may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity Data – Full name, previous name(s), date of birth, signature (stored electronically).
• Contact Data – Current and previous addresses, email address, and phone number(s).
• Property and Claim Data – Details of your housing disrepair claim, such as property type, landlord details, tenancy information, disrepair issues reported, photographic evidence, and correspondence relating to your case.
• Profile Data – Information about the services you engage with, your feedback, references, and preferences, to help us improve our services and customer experience.
• Technical Data – Information about your visits to our website, including IP address, browser type, operating system, traffic data, and other analytical data.

2.2 Data collected automatically

• IP Address: We may collect your IP address for security, fraud prevention, and website analytics purposes.
• Cookies: Our website uses cookies to improve your experience and website performance.

3. How we use your personal data

We may use your personal data to:

• Provide you with information or services that you request;
• Assess your housing disrepair circumstances and manage your claim;
• Refer you to an appropriate law firm for claim investigation and representation (with your consent);
• Communicate updates as your claim progresses;
• Respond to your enquiries or complaints;
• Improve our website, services, and customer experience;
• Comply with legal and regulatory requirements.

4. Purposes and lawful basis for processing

Purpose	Type of Data	Lawful Basis for Processing
To contact you following the submission of an enquiry	Identity, Contact	Consent
To assess your housing disrepair claim and provide claim updates	Identity, Contact, Property and Claim Data	Performance of a contract
To refer your case to a panel law firm for legal representation	Identity, Contact, Property and Claim Data	Consent
To collect and share any Special Category Data with relevant third parties (e.g. medical information, where applicable)	Identity, Contact, Property and Claim Data	Explicit Consent
To respond to data subject access requests	Identity, Contact	Legal Obligation
To manage internal administration and record-keeping	Identity, Contact, Technical, Profile	Legitimate Interests
To send satisfaction surveys or request reviews	Identity, Contact	Consent
To notify you about policy changes	Identity, Contact	Legal Obligation

5. Sharing your information

We may share your personal data with trusted third parties, including:

• Law firms and associated professionals handling your claim (e.g. solicitors, barristers, experts);
• Regulatory authorities such as the Financial Conduct Authority, Information Commissioner’s Office, or HMRC (where required by law);
• IT service providers and cloud storage providers;
• Marketing and analytics partners (only where you have consented).

All third parties are required to respect your data privacy and process your information lawfully and securely.

6. Data retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this notice, including satisfying legal, accounting, or reporting obligations.

When determining retention periods, we consider the nature of the data, the duration of the claim process, legal requirements, and our business needs.

7. Your rights

You have the following rights under data protection laws:

• Access to your personal data;
• Correction of inaccurate data;
• Erasure of your personal data (“right to be forgotten”);
• Objection to processing;
• Restriction of processing;
• Data portability;
• Withdrawal of consent (where processing is based on consent).

You can exercise these rights at any time by contacting us.

8. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. Access to your data is restricted to authorised staff and third parties who need it for legitimate business purposes.

9. International transfers

We do not transfer your personal data outside the UK unless required to do so for processing or to comply with legal obligations. Where such transfers occur, appropriate safeguards will be applied.

10. Marketing

We may use your data to inform you about similar services that may be of interest to you. You can opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option in our communications.

11. Changes to this privacy notice

We may update this privacy notice periodically. The latest version will always be available on our website. We encourage you to check this page regularly to stay informed about how we handle your data.

12. Contact details

If you have questions about this privacy notice or how we handle your data, please contact our Data Protection Officer:

Email: support@disrepairclaim.co.uk
Address: 2nd Floor, Station House, Stamford New Road, Altrincham, Cheshire, WA14 1EP

13. Complaints

If you believe your data has been mishandled, you can raise a complaint directly with us, or contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

14. Effective date

This privacy notice is effective from 1st January 2025.